Frequently Asked Questions
Everything you need to know about your Laline beauty experience
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
Are Laline products tested on animals?
No, we are proudly cruelty-free. Laline does not conduct animal testing on any of our products or ingredients, nor do we commission third parties to do so.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Are your products safe for sensitive skin?
While our products are formulated with high-quality ingredients, we recommend checking the specific ingredient list on each product page or performing a patch test if you have highly sensitive skin.